Storage West Brompton Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage West Brompton provides storage and related services, including removal and transport services to and from our storage facilities. By placing a booking, using our services, or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means any individual, partnership, company or other entity that books or uses our services.
Services means storage services, removal and transport services, packing or handling services, and any related services provided by Storage West Brompton.
Contract means the agreement between the Customer and Storage West Brompton incorporating these Terms and Conditions.
Goods means the items you ask us to handle, transport or store.
Facility means any storage location operated or arranged by Storage West Brompton.
2. Scope of Services
Storage West Brompton provides storage solutions and associated services such as collection, delivery, loading, unloading and removal services within our service areas. The exact services to be provided will be set out in your quotation and booking confirmation.
We reserve the right to refuse to provide services or to handle or store any particular Goods at our sole discretion, including where we reasonably believe that the Goods may be hazardous, illegal, unsafe or otherwise unsuitable.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation for our services by providing details of your requirements, including anticipated volume or inventory of Goods, collection and delivery addresses, access information and proposed dates. Quotations are usually provided based on the information you supply and may be subject to change if that information is incomplete, inaccurate or altered.
Unless stated otherwise, quotations are estimates only and do not constitute a binding offer. Pricing may vary depending on actual volume, weight, access conditions, waiting times, additional labour requirements, and any extra services requested on the day.
3.2 Making a booking
A booking is only confirmed when we issue a written booking confirmation. By confirming a booking, you warrant that you have the legal right and authority to enter into the Contract and to allow us to handle and store the Goods.
You must check all details in the booking confirmation and inform us promptly of any errors or required changes. Changes requested after confirmation, including changes to dates, times, locations or volume, are subject to availability and may result in additional charges.
3.3 Access and service conditions
At the time of booking, you must inform us of any factors that may affect our ability to provide the services, including but not limited to:
Limited access or parking restrictions at collection or delivery addresses.
Internal access issues such as narrow staircases, lack of lifts or long carrying distances.
Any items that are unusually heavy, fragile or of high value.
If we arrive to provide services and encounter conditions that were not disclosed or are significantly different from those described at the time of booking, we may adjust the charges, modify the services, or in some cases decline to proceed.
4. Payments and Charges
4.1 Rates and pricing
Our charges may be calculated based on factors including storage unit size or volume, duration of storage, labour time, transport distance, access conditions and any additional services requested. All prices are quoted in pounds sterling unless otherwise stated.
We reserve the right to revise our standard rates from time to time. Rate changes will not affect bookings already confirmed and paid, except where the scope of services is amended by mutual agreement.
4.2 Deposits and prepayments
We may require a deposit or prepayment to secure your booking. The amount and due date will be specified in your quotation or booking confirmation. We are not obliged to hold or guarantee availability for any provisional booking that has not been secured by the required payment.
4.3 Payment terms
Unless otherwise agreed in writing, payment for removal and transport services is due at or before the time of service, and ongoing storage fees are due in advance for each billing period.
If payment is not received by the due date, we may suspend services, restrict access to the Facility, or withhold delivery of Goods until all outstanding sums are paid in full.
4.4 Late payment and additional fees
We may charge reasonable late payment fees and interest on overdue amounts, and may recover from you all costs incurred in recovering overdue sums, including collection agency fees and legal costs where applicable.
Additional fees may apply for:
Waiting time beyond any period included in the quotation.
Out of hours services.
Additional labour or equipment required.
Repacking, repalletising or remedial work caused by inadequate packaging.
5. Cancellations and Changes
5.1 Customer cancellations
If you wish to cancel or reschedule a booking, you must notify us as early as possible. Our cancellation terms are as follows, unless otherwise specified in your booking confirmation:
For removals and transport services, cancellations or rescheduling with sufficient notice may incur reduced or no charges. Cancellations with short notice may be subject to a percentage of the agreed charges to cover our allocated resources and losses.
For storage services, you may usually terminate storage by giving us prior written notice in accordance with the minimum notice period specified in your storage agreement. Charges will apply up to the end of the applicable notice period.
Any deposit or prepayment may be retained or partially retained in accordance with these cancellation terms and any specific terms stated in your confirmation.
5.2 Cancellations by Storage West Brompton
We reserve the right to cancel or postpone services where:
We are unable to safely access the premises or the Facility.
Conditions at the premises or relating to the Goods are unsafe, illegal or materially different from those disclosed.
We are prevented from performing the services by events beyond our reasonable control.
In such cases, we will aim to offer an alternative date or a refund of any prepaid charges for services not provided, but we will not be liable for any indirect or consequential losses arising from the cancellation or postponement.
6. Customer Responsibilities
You are responsible for:
Providing accurate and complete information regarding the Goods and access conditions.
Ensuring Goods are properly packed, protected and labelled unless you have expressly booked a packing service.
Complying with all applicable laws and regulations relating to the Goods.
Arranging and maintaining appropriate insurance cover for the Goods, unless you have expressly agreed separate insurance arrangements with us.
You must not store or request us to handle any items that are prohibited by law or by our internal policies, including but not limited to hazardous materials, perishable items, illegal goods, explosives, firearms, live animals or plants, or items that are likely to cause damage, infestation or contamination.
7. Waste Regulations and Prohibited Items
7.1 Waste and disposal
Our services are not intended for the disposal of waste or unwanted items unless specifically agreed as part of a waste removal service. You must not leave waste, discarded packaging or unwanted items at the Facility or at collection or delivery addresses without prior agreement.
Where we agree to remove waste or unwanted items, this will be treated as a separate service and charged accordingly. We will handle waste in compliance with relevant waste management regulations and may use licensed waste carriers and disposal facilities where necessary.
7.2 Environmental and legal compliance
You must not request us to transport or dispose of any hazardous or controlled waste except where we have expressly agreed in writing and appropriate permits and arrangements are in place. You remain legally responsible for any waste that originates from your Goods, and for any breach of waste regulations arising from your instructions or omissions.
7.3 Consequences of breach
If we discover prohibited or unsafe items among your Goods, or if we are required to deal with waste or contamination resulting from your Goods, we may at our discretion:
Refuse to handle, transport or store the affected items.
Arrange for safe removal, treatment or disposal at your cost.
Charge you for cleaning, decontamination, repairs or other remedial actions.
Notify relevant authorities where required by law.
8. Access to the Facility
Where your agreement includes access to a storage unit or area, access will be provided during our stated opening hours or as otherwise agreed in writing. We may require identification or proof of authority before granting access.
You must ensure that any person granted access on your behalf complies with these Terms and Conditions. You are responsible for the conduct of your visitors and for any damage, loss or disturbance they may cause.
We may temporarily restrict access to the Facility for operational, safety or security reasons. Where practicable, we will give advance notice of any planned restrictions.
9. Liability and Risk
9.1 Risk in the Goods
Risk in the Goods remains with you at all times, including during removal, transport and storage, except to the extent that any loss or damage is directly caused by our proven negligence or breach of Contract.
9.2 Limits of liability
Our liability for loss of or damage to the Goods, whether arising in contract, tort or otherwise, is limited to a reasonable amount proportionate to the charges paid for the relevant services and subject to any specific limitation stated in your quotation or booking confirmation.
We are not liable for:
Loss or damage arising from inherent defects, pre-existing damage, poor packing by you, or the natural deterioration of Goods.
Indirect or consequential loss, including loss of profit, revenue, data, goodwill or anticipated savings.
Any loss or damage where you have failed to notify us of any special risks, fragility or high value of the Goods in advance.
9.3 Exclusions
We accept no liability for loss of or damage to items that we have expressly refused to handle or store, or that are prohibited under these Terms and Conditions. Any such items are stored entirely at your risk.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded.
10. Claims and Complaints
If you believe that any Goods have been lost or damaged, or that we have failed to provide the services with reasonable care and skill, you must notify us in writing as soon as reasonably practicable and in any event within a reasonable period after becoming aware of the issue.
You must provide us with reasonable evidence of the alleged loss or damage and cooperate with our investigation. We may inspect the Goods and the location where the issue arose. Failure to notify us within a reasonable period may affect our ability to investigate and may reduce or extinguish any liability we may have.
11. Termination
Either party may terminate the Contract by giving notice in accordance with any applicable notice period set out in the booking confirmation or storage agreement.
We may terminate the Contract immediately where:
You are in material breach of these Terms and Conditions and fail to remedy that breach when requested.
You fail to pay any sums due by the due date.
Your use of the services or Facility presents a risk to safety, security or compliance with law.
On termination, you must promptly pay all sums due and remove your Goods from the Facility by the date specified. If you fail to collect the Goods, we may charge ongoing storage fees, and after giving reasonable notice may arrange for sale or disposal of the Goods and apply the proceeds against sums owed.
12. Data Protection and Privacy
We will process personal data in accordance with applicable data protection laws. We collect and use information such as your name, address, contact details and service history for the purposes of providing services, managing accounts, handling payments and complying with legal obligations.
We may share your information with trusted third parties such as payment processors, insurers or subcontractors where necessary to provide the services, and with authorities where required by law. We will take reasonable steps to keep your information secure.
13. Variations
We may update these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice or our operational needs. The version in force at the time you confirm your booking will apply to that Contract. Any significant changes affecting ongoing storage agreements will be communicated to you with reasonable notice.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
15. General Provisions
If any provision of these Terms and Conditions is held by a court to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
Failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with the quotation, booking confirmation and any specific written variations agreed, constitute the entire agreement between you and Storage West Brompton in relation to the services, and supersede any prior understandings or agreements relating to the same subject matter.
